Refund Policy

At Oranus AI, we strive to provide high-quality products and excellent customer service. If you have any issues with your purchase of the Oranus AI WordPress plugin, we’re here to help.

Refund Eligibility:

  1. Valid Reasons for Refunds: Refunds will be provided in the following cases:

    • Technical issues that prevent the plugin from functioning as advertised, and our support team is unable to resolve them within a reasonable timeframe.
    • If the product description significantly misrepresents the features or functionality of the plugin.
  2. Refund Timeframe: Refund requests must be submitted within 30 days of the original purchase date. We reserve the right to refuse refunds requested after this timeframe.

Refund Process:

  1. Contact Support: Before requesting a refund, please reach out to our support team with details of the issue you’re experiencing. Our team will work diligently to resolve the problem.

  2. Refund Request: If we’re unable to resolve your issue satisfactorily, you may request a refund by contacting our support team at support@oranus-ai.cloud. Please include your purchase details and a brief explanation of why you’re requesting a refund.

  3. Refund Review: Once your refund request is received, we will review it promptly. Refunds will be issued at the discretion of Oranus AI, based on the eligibility criteria outlined above.

  4. Refund Processing: If your refund request is approved, the refund will be processed within 7 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method and financial institution.

Contact Us:

If you have any questions about our refund policy or need assistance with your purchase, please don’t hesitate to contact us at support@oranus-ai.cloud.

539 W Commerce ST 3471 Dallas, TX 75208 United States.